Return and Exchange Policy

*Return Timeframe:*

The product must be returned within 14 days from the date of purchase.

The customer must notify us of their intention to return an order—via email or the designated customer service phone number—within 24 hours of receiving the order.

No requests will be considered after the expiration of the timeframe specified above.

*Product Condition:*

The product must be unused and in its original condition, including all accessories and packaging materials.

*Receipt or Invoice:*

The purchase receipt or invoice must be provided as proof of purchase.

*Non-Returnable Products:*

Certain products—such as clothing, customized items, or perishable goods—are non-returnable.

*Shipping Costs:*

The customer is responsible for the shipping costs associated with returning a product.

*Exchange Policy:*

*Exchange Timeframe:*

A product may be exchanged within the same timeframe designated for returns (14 days).

The customer must notify us of their intention to exchange an order—via email or the designated customer service phone number—within 24 hours of receiving the order.

No requests will be considered after the expiration of the timeframe specified above.

*Product Condition:*

The product must be in its original condition and unused.

*Receipt or Invoice:*

The purchase receipt or invoice must be provided as proof of purchase.

*Shipping Costs:*

The customer is responsible for the shipping costs associated with exchanging a product.

*Return and Exchange Procedures:*

*Contacting Customer Service:*

You must contact Customer Service to obtain instructions on how to return or exchange a product.  Form Completion:

You may be required to complete a return or exchange form and include it with the product.

Product Shipment:

The product must be shipped to the address specified by the store or company.

Refunds:

Refund Method:

Refunds are issued using the same payment method originally used for the purchase.

Refund Processing Time:

The refund process may take 7 to 14 business days following the receipt of the product and the completion of a quality inspection.